Terms and conditions
Reservations And Payments:
Our terms and conditions states that upon reservation a deposit of 25% of the total tour price is required at the time of booking a tour. The remainder of the total quoted tour price is due 60 days before the departure date. If your reservation is made within 30 days of departure, the entire cost of the trip must be paid on confirmation. Accepted methods of payment include, money order or wire transfer, PayPal, mobile money transfers while applicable.
Cancellations And Refunds:
Cancellations received more than 60 days prior to departure will be subject to the loss of deposit. Cancellations received sixty days or less prior to departure will be subject to the following forfeit fees: 60 – 30 days, 40% of tour cost; 29-16 days, 60% of tour cost; less than 16 days, 100% of tour cost. No refunds are given for: lost travel time or substitution of facilities and/or accommodations; itineraries amended after departure; not appearing for any accommodation, tour, game viewing or other booked activities; and/or cutting short the booked itinerary for any reason.
Meet And Assist.
We shall offer the meet and greet services as per the client’s request. We may provide your personal information like full name, passport number and any other information that may be required by the authorities to effect your service at ease.
Cars, Minibuses, and other vehicles as per the client’s request will be provided according to the route and number of clients. The company reserves the right to employ the services of subcontractors. English – speaking drivers/guides are provided.
All quoted tour prices include accommodations. There is a supplemental fee for single occupancy accommodations. In some lodges, children of certain age are not permitted unless where advised accordingly.
Meals are included in the tour price as stated in the itinerary, B=Breakfast, L=Lunch and D=Dinner. All meals are served on a buffet basis from different cuisines as per the client’s choice.
You may take along two normal size pieces of luggage, not exceeding a total of 44 lbs. per person. On charter flights in Africa the baggage allowance may be less. Arrangements have been made for safe storage while on tour. However, all baggage is at the tour member’s risk whilst on tour. The company shall not therefore be liable to the loss of personal properties. We highly recommend baggage insurance.
Gratuities, Taxes And Entrances Fees:
Charges for hotel taxes are included, as well as game park entrance fees and to all wildlife reserves included in the itinerary. In Africa, tips to driver-guides and escorts are not included and are at your discretion, though it’s good to tip when pleased with the service.
Not Included In Quoted Tour Prices:
The following items are not included in quoted tour prices: costs of obtaining passports or visas; personal expenses such as beverages, laundry and room service; gratuities to your safari escort, camp staff, driver-guides; excess baggage fees; communication charges; airport departure taxes; meals not specified in your itinerary; any airfares unless where specifically and clearly mentioned otherwise.
We strongly recommend you protect yourself with a short-term travelers insurance policy to cover baggage loss, accident, medical emergencies, and trip cancellation.